Elite Atoll Serviced Apartments

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

First of all, I would like to say that the hotel itself is beautiful and staff polite First unpleasant surprise came at check-in when we were told that we had to pay a cash security deposit. This requirement was not mentioned anywhere. I did not have that amount of cash with me, and surprisingly, the hotel would not accept a credit card for the deposit. After some discussion, the staff kindly agreed to accept the smaller amount of cash that I had with me, and I also had to leave my passport as security until check-out. In the room contains a detailed price list for stains on towels and bed linen, broken cutlery I would have expected a credit card deposit to be a much safer and more practical solution for both the hotel and its guests. Another major disappointment was that I specifically booked and paid for the Penthouse Suite with Sea View, but instead received the Penthouse Suite with Mountain View, which was the cheaper option available when booking. I paid for one room category but received another. The room description was inaccurate, and several of the advertised amenities were missing. When I raised this with reception, I was told that the incorrect information came from Hotels.com and that the hotel accepted no responsibility for it. As a guest, however, I booked based on the advertised description and expected to receive what I had paid for. There was no hand soap in any bathroom.

First of all, I would like to say that the hotel itself is beautiful and staff polite First unpleasant surprise came at check-in when we were told that we had to pay a cash security deposit of 10,000 THB. This requirement was not mentioned anywhere. I did not have that amount of cash with me, and surprisingly, the hotel would not accept a credit card for the deposit. After some discussion, the staff kindly agreed to accept the smaller amount of cash that I had with me, and I also had to leave my passport as security until check-out. In the room contains a detailed price list for stains on towels and bed linen, broken cutlery I would have expected a credit card deposit to be a much safer and more practical solution for both the hotel and its guests. Another major disappointment was that I specifically booked and paid for the Penthouse Suite with Sea View, but instead received the Penthouse Suite with Mountain View, which was the cheaper option available when booking. I paid for one room category but received another. The room description was inaccurate, and several of the advertised amenities were missing. When I raised this with reception, I was told that the incorrect information came from Hotels.com and that the hotel accepted no responsibility for it. As a guest, however, I booked based on the advertised description and expected to receive what I had paid for. There was no hand soap in any bathroom.

Hotel service staff Art was very helpful and friendly. Excellent customer service.