W XIAN

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Very helpful staff and nice room with all amenities, definitely will stay again.

Over priced as heck, beautiful but if you looked too closely it wasn’t that clean. Every single thing is a new charge, over priced and seriously undervalued. Would recommend other families stay at somewhere like the Hilton, where they don’t charge an arm and a leg for every thing. Right down to charging per item of clothing washed - at the Hilton it was free / included. Staff were significantly more helpful and helped us to our room at the Hilton, they were rude and condescending at the W. The breakfast is charged per day, not per stay. We were charged to use the pool, and the gym - considering the price of the stay it has been included at every other hotel on our trip. The outdoor pool isn’t open until 2pm, and the gym / indoor pool are only open from 8am - a 24 hour gym would be appropriate- and has been the situation in every other hotel.

Excellent stay experience!

Fantastic!

Clean room Staff was not helpful during check-in. For example, not helpful in taking over the luggage.

Great breakfast buffet. We got upgraded to a marvelous room with a lot of space and great view of the lake. Staff has been very kind to us. Highly recommended!

Wonderful stay, room is spacious, clean and modern. Stuff is very friendly and professional. Definitely recommend!

Clean looking room, spacious, felt up to date. The negatives – despite non smoking room it stunk of cigarettes, had to open balcony doors – not ideal in February. Secondly, when arrived staff tried to say we had booking for two single twin rooms, despite clearly booking stating twin DOUBLE rooms – So either they are lying at the point of booking or staff at check-in are lying . Eitherway not what expect from this tier of hotel and left a sour taste in the mouth before holiday has started.

Good service

Service was outstanding. Language was a small problem at check in. Room service was the best I have experienced. Loved W Xian, I will be back with my family.