Burleigh House

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Got to the hotel and the grounds were strewn with rubbish. We couldn't access the hotel and could not find any staff. All the lights were off and all the doors were locked and it looked abandoned. We tried for half an hour to gain access and kept ringing the provided phone number but no one answered. Another two guests were in the same situation and eventually we all had to leave and find alternative accommodation! Now Im being told that the manager wont provide authorisation for a refund! Total SCAM! Will be giving Hotels.com 14 days to sort this out, as per the rules of my bank RBS, and then it will be reported as fraud

Couldn't check in as there were no staff there. The hotel was locked up and all the lights were off. It looked abandoned and there was rubbish strewn everywhere. Other guests came and could not get in or find any staff so had to leave, as we did, and find alternate accommodation!!

Very early days for this establishment. Very friendly and pleasant staff, who really try to please. Great curry on our first night, however very limited choice for our non-curry lover, so had to find alternative dining options. We found that the Windmill was lovely, and only a couple of miles down the road! Somewhere to hang your clothes in the rooms would be useful. Great, large, hot shower. Breakfast each morning set us up for the day. It will be a lovely place once the teething problems have been resolved. Would revisit.

The main house is under construction, did not appear to have anywhere to serve breakfast, outdoors not in line with pics on site, side door access keypad, gave on code on the Friday, change it in Saturday without any notice, could not get access

It was under renovation and they didn’t have rooms ready, was kept awake half the night from the door creaking loudly as people going out for a smoke, no towels, water pressure was low in the shower and wall that thin you hear the next room talking and their tv

The property was undergoing a full refreshment when we arrived the car park was like a building site there was no reception to check in at the rooms were dusty. No towels in the room this property should not be accepting paying guests in the state

Lots of issues unfortunately. Leak & damp on bathroom ceiling. Shower hardly any power. Hard to regulate temperature. Debris & dirt all over room, needs sweeping or hoovering. Locking door hard to navigate with a simple key; figured out finally, turn right to click, then 180 degrees left, then down! Not told where side door is so had to get torch out to wander around hotel to source location. Paper thin walls & 2 girls next door chatting till 12:30am meant thats time i slept. No lampshade on main light, just a bulb hanging. Only youtube on tv. Parking outside on uneven gravel, needs concreting. Heating in corridor of rooms unbearable, making key lock to door more of a challenge. English breakfast was half decent though. Overall, as hotels go this has to be one of the worst ive stayed in uk. Bed cleans sheet & hospitable enough to give us a second towel when asked, also some plates & cutlery. I feel the business is trying but way off close to offering a half decent service. My gripes could go on

We did NOT stay at this property. It was so bad and Expedia refuse to refund and have scammed us out of money!!!!!! Buyer beware.

Personally I don’t like the hotel. Because of many reasons. Not too clean Sharing toilet with other people in the hotel the toilet door doesn’t have lock Many more

Tbh it wasn't that bad for the stay me and my boyfriend had. We went to alton towers when we stayed over and we didn't want to spend like £600+ on hotels inside the park. I had heard that recently this b&b was under new management the staff were great tbh. We had a chat with one of the staff that were there when we got back from alton towers on the Saturday and he was incredibly nice. We had free breakfast with our stay. The only thing i will say is that the rooms were tiny and they didn't have a very nice bed other than that, we will definitely stay there again.