Queen Palace Suites

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

I thought the air conditioning worked amazing. The apartment was lovely and well taken care of. The location was very central. We enjoyed the vintage elevator and beautiful building. We felt very safe. The staff that was available was very kind and polite. The one negative and a big one that almost ruined the end of our two weeks in Italy, was that we were unable to use the shower the whole three days we were in the apartment. There was not enough water, pressure to even wash shampoo out of our hair and the water temperature was so unstable, but it was impossible to even have a lukewarm shower. We were told that WP was a common problem in Rome. But from what I heard and experienced myself, we had zero issues at three other major cities in Italy, where we stayed in hotels. The staff there was willing to help and took the showerhead and told us they would clean it out. They did this, but this did not change the water pressure or the temperature of the water in the shower at all. They also suggested using the hand shower but again the pressure was so low and the temperature was so uncomfortable that we were not able to successfully use that either. We were told there is nothing else that can be done. The temp in the sink would warm up after a few mins to wash our faces/brush our teeth comfortably. We had not been able to shower with us sweating in temps at 35+C in Rome’s heatwave for 4 days by the time we left for home. Expedia has gotten no response for support with any comp.

The shower in our room didn’t work which was far from ideal after a day exploring Rome in 35 degree heat. We didn’t know about this until turning the shower on. The staff did know but didn’t tell us. However once we discussed this with them they did solve the issue by giving us access to a second room to use the shower facilities. However a heads up upon or before arrival would have been appreciated. Other than that all was good - great location and air con that has surpassed all others while we have been exploring Italy.

Lovely property and helpful staff. Great location. I would 100% recommend.

The hotel in the center is close to everything, and the people are very friendly, especially the front desk and housekeepers. I will definitely come back. I highly recommend it to everyone.

Amazing staff, location and clean

Excellent place with great location, great staff, very clean, and very suitable for families.

The hotel is located perfectly within walking distance to all the major sites and hot spots except for the Vatican. The room is really nice and the beds are comfortable. Zero complaints at all. We checked-in very late and night and that was a smooth experience. A major taxi hub is approx 100 yards away from the hotel. I'd definitely stay here again.

Room too hot ! Was instructed to open window because there was no thermostat to adjust Temperature Noice from street during late at night very loud abd couldn’t sleep well !

Great location, unique building with 1600s feel while still being modernized.

Very nice room and staff. Smart TV so you can log onto your Netflix account if you want. The elevator quit working to the 3rd floor right after check in. Stairs without luggage were fine but lugging 4 pieces of luggage wasn’t convenient. Very busy area but walkable to many sites.