My Place Hotel-Las Vegas South Henderson

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Shower head was leaking really bad! No hand lotion and other amenities in the room!

1 Star This experience I i I specifically booked this hotel because it advertised and allowed me to reserve an accessible room with a roll-in shower for my elderly mother, who is wheelchair-dependent and has severe mobility limitations. We drove approximately five hours through the desert to Henderson, and having a roll-in shower was not a luxury—it was a medical necessity. When we arrived, we walked into her room and noticed it was not the accessible room we had reserved. We were told it was not available because it had been rented to another guest for the past six months. Instead, we were given room with a traditional bathtub/shower that my mother could not safely use. Because we had already driven for hours and had appointments scheduled, we didn’t have the time or energy to search Henderson for another accessible hotel late in the day. We felt we had no practical choice but to stay. My mother also has incontinence issues, making it especially important that she be able to shower after a long day of travel. Because the hotel failed to provide the accessible room we specifically reserved, she was unable to shower that evening or the following morning. This caused unnecessary stress, discomfort, and embarrassment. What made the situation even worse was the hotel’s response afterward. Expedia contacted the hotel and requested that they authorize a refund, explaining the circumstances. The hotel refused, stating that because

The hotel was very clean and the staff was very nice. I wanted to say a thank you to Devlin for helping me. He was able to assist me in my time of need unbeknown to him. Had a great experience. Thank you to all the other staff as well.

The room was spacious and clean and the bed was comfortable. I wish there would be a complimentary breakfast as we always have to seek out somewhere to eat and it adds another $40 to our stay.

Super clean n very nice rooms with everything on it, would defenally stay again 🤗

The gentleman who checked us in was very nice and provided the information of what is not provided in the hotel room which helped us prepare for the stay.

Comfy, clean, and cheap!

Enjoy having the kitchen and fridge in the room.

Clean, newer building, and a lot of things nearby.

Staff were fantastic. Room was clean. I will be staying here again.