AC Hotel by Marriott Stockholm Ulriksdal

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Cleam room, staff was amazing very friendly. Amenities were all up to date and useful!

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My stay at the hotel was generally satisfactory. The room was comfortable, and the staff were polite. However, the swimming pool was a bit dirty, and I was disappointed that the hotel did not clearly mention in advance that using the pool required an additional fee. More transparency about the extra charges and better maintenance of the pool would have made the experience much better.

Excellent stay! Perfect location!

AC didn’t work and the shower leaked water all over.

The hotel was close to strawberry arena. Actually with walking distance and right next to the train. Staff was amazing and our room was very clean.

The staff was great and helpful. The room was perfect fit for three of us. And a big one: this hotel has AC. All around great stay. Will definitely return.

We had a great stay. The staff was extremely helpful, friendly, and welcoming. The location to the Ulriksdal train station was very helpful for traveling to Solna, Stockholm, Upsalla, etc. There are a handful of restaurants within walking distance, that were all very good. We had a great experience.

Ok service where very good

This property does not stand out from other similar hotels in the area. It performs well in terms of cleanliness and having good staff. However, the hotel handles one issue in a very unprofessional manner. The hotel has a nice, small pool, and it is advertised everywhere, on its website, Hotels.com, and other booking platforms. However, nowhere does it clearly state that guests must pay an additional fee to use it until after the booking is confirmed. Only then do they send a message or email informing you that access to the pool costs SEK 249 per person on weekdays and SEK 349 per person on weekends. They justify this by saying the fee also includes access to the spa, sauna, and hot tub. This is the first time in my life that I've been told I have to pay extra to use a hotel's pool despite being a staying guest. We chose this hotel primarily because it had a pool, only to be told afterward that we would have to pay additional fees to use it. That is extremely misleading. The front office staff admitted that they receive this complaint frequently and suggested that I contact the manager for a resolution. However, when I tried to reach the manager (whose title is General Manager), he never answered his phone or responded to my text messages or voicemail. What an example of leadership. Joakim Zetterberg, your level of professionalism as a General Manager is disappointing. If you're considering this hotel because it has a pool, I recommend looking elsewhere.