Arcadia GuestHouse

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

It was close to the train station and all other needed transport.

All the staff were very friendly and helpful. The hotel and room was suprisingly very clean & modern compared to the exterior building.

Room floor and door was dirty to get entrance to building ant room floor was complicated and often had to contact desk to get in very poor breakfast for the price

I booked for 2 nights and the rooms were nice. Friendly staff and right beside the Venezia train station. No elevators.

The only redeeming qualities of this so-called hotel are its proximity to Firenze SMN Train Station and the 24-hour service desk. Beyond that, our experience was nothing short of disappointing. Room Conditions The showers were tiny, poorly designed, and downright dangerous. One didn’t even have a place to put shower items, and both were elevated off the ground with no safety railing, making slipping almost inevitable. One room had a musty smell of mold that couldn’t be aired out. To make matters worse, the door hinge in our room closest to the stairs looked like it had been kicked in, with the wood frame broken—hardly reassuring for security. Photos show mold on the sheets. Noise and Disturbance Our second room was no better. We heard footsteps outside our door during the night, even though there were no other rooms nearby. It was unsettling, to say the least. Customer Service Trying to communicate with this hotel was an absolute nightmare. We had to reach out multiple times before getting a response, and when they finally replied, they were unfriendly and unhelpful. Poor Value For the price we paid, this hotel was barely cheaper than other options in the area. Given the subpar conditions and lack of basic amenities, it was a complete waste of money. Final Verdict If you’re looking for a place that’s barely functional with zero regard for comfort, safety, or customer service, then this might be the spot for you. Otherwise, avoid this hotel at all costs.

The location to the train station and the city center of Florence was great. Our room was very clean and spacious.

This place is great! Less than a 10 minute walk to Santa Maria Novella train station. The bathroom is spacious and the room was huge! AC was amazing and we even had a mini fridge!

Would definitely recommend this hotel to anybody staying in Florence! It is about a 15 minute walk to the city central, a 5 minute walk from the main train station. The neighborhood is very safe around the hotel as well! 24 hour front desk service and they accommodate you quickly with any of your needs! Definitely worth it especially with the price !

Amazing hotel, definitely recommend!

Very friendly and helpful staff