Secrets Playa Blanca Costa Mujeres - Adults Only - All Inclusive

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Secrets Playa Blanca Costa Mujeres exceeded every expectation. The resort is absolutely breathtaking, with stunning views, beautiful accommodations, and an atmosphere that makes it easy to relax from the moment you arrive. We stayed in the preferred club master suite, this room was phenomenal. The food was exceptional across the board, and the service was even better. Every staff member we encountered was friendly, attentive, and genuinely committed to making our stay memorable. A special thank you to Eddy (morning butler) and Leticia (evening butler), who went above and beyond to make our experience unforgettable. Their professionalism, kindness, and attention to detail truly stood out and made us feel like valued guests. If you’re looking for a luxurious, relaxing getaway with incredible food and world-class service, Secrets Playa Blanca Costa Mujeres is the place to be. We can’t wait to return, we’re already planning to return again this year!

.

Everything was excellent

I had a wonderful experience. The entire facility was spotless, well-maintained, and felt welcoming from the moment I arrived. The staff was friendly, professional, and always willing to help with a smile. The restaurants offered delicious food with a great variety of options, making every meal enjoyable. Overall, it was an excellent experience, and I would gladly return and recommend it to others.

We loved this resort!

Staff where helpful and the where very clean

The hotel is in general wonderful in every way.

With all of the stellar reviews, we expected to fall in love with this place. Sadly, it just didn’t meet our expectations. The good: Large, clean rooms. Beautiful grounds. Helpful, genuine staff. The pools were very nice. They went above and beyond there - pool staff would even come by and clean your sunglasses for you. The pool concierge helping set up your chairs was nice. Food was decent, but I’ll write more bad than good unfortunately. I will say the lamb chops and tiramisu was wonderful at Portofino. Also enjoyed the coconut shrimp at Oceana. Great food options The bad: Upon checking in, we were approached by management in the lobby to “address our behavior last night”. Once I told them we just arrived 5 mins ago, they realized they thought we were someone else. Later we were told they’d make up for it with a bottle of wine - but we never received it. Started the trip off weird. On our last day, it seemed our room was assigned to someone else. Our tv had their name on the welcome screen. Again, left us with an uneasy feeling. With all of the rave reviews about the food, we expected better. I would give the breakfast Buffett a 5/10 for selection and variety. Dinner was just ok everywhere. Mostly though the complaint is that this hotel is boring! There’s pretty much nothing to do but hangout at the pool or beach. And the evening entertainment is pretty bland. I would say this resort caters to ages 50+. If you’re younger than that, find somewhere a little more upbeat.

The staff was awesome our butler Alfred and pool attendant Martini and Connie went above and beyond

Our stay was amazing! The staff went over and beyond to ensure we had an amazing babymoon. Our room was incredible with a super clean room. The property looks even better than the pictures