**Excellent New Resort with Outstanding Service**
This newer resort, opened in 2024, exceeded our expectations. We spent 10 days here in July and thoroughly enjoyed our stay.
Our room was spotless, modern, and well maintained. The staff was exceptional—friendly, attentive, and genuinely committed to making every guest feel welcome. The breakfast buffet and bars were excellent, matching or exceeding those at other top resorts we've visited in Cancun.
The resort offers several restaurants. Our favorites were **Bordeaux** (French) and **Portofino** (Italian), although all the dining options were very good.
The pools were a highlight, with excellent food and bar service. The main pool offered fun activities, while a second pool provided a quieter atmosphere. The only minor drawback was that the pool water was very warm and not especially refreshing.
The beach was the biggest disappointment. Despite the staff's constant efforts to remove sargassum, there was still a considerable amount in the water on most days. This is a seasonal regional issue rather than a hotel problem.
This is a true resort destination, so plan on spending your time on the property. There is little of interest within walking distance, but with the resort's excellent restaurants, pools, bars, and activities, we never felt the need to leave.
Tipping is not expected as it is in the U.S., but it is appreciated.
Overall, this was a strong 4.5-star experience, and we would gladly return.
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