Worth Elite Hotel

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Excellent location. Only 10ish mins walk from Haram and a lot of shops and places to eat around.

The hotel is about 10 mins walk to the Masjid Al Haram. Tons of food and shopping options around the hotel. Staff was excellent and polite.

The hotel is new and clean; it is close to the mosque and convenient.

Hotel has high standard of cleanliness, room service is provided daily, location is great and all local amenities available nearby, especially close to haram, staff are friendly and welcoming.

Good hotle room

It is near to pigeon square but around 7 to 10 mints walk to haram which is not bad. Room was clean and staff was cooperative. Overall nice experience. For family point of view people need to check for space and i was alone and space was acceptable.

It's an outstanding hotel near Masjid Al Haram and has so many shops and restaurants. The staff were very kind specially the boy who served and Tareq both were great.

Front desk service is not good and lobby is small and dirty. But Room service was very good .

Its clean and about 7 minutes walk to haram.

EXTREMELY BAD CUSTOMER SERVICE! No proper phone number, no proper email, no way to contact the hotel. If you have any sort of emergency and want to try getting a refund, there’s no way to do so. I was planning on going to Umrah during the first week of Ramadan, but unfortunately my wife became hospitalized right before and I had to cancel my trip. I booked the hotel through Expedia, and contacted the hotel through Expedia several days prior to my booking, giving them enough time to respond. However, since they were not responding, Expedia got involved. Expedia tried to contact the hotel MULTIPLE TIMES for several days to get a response from the hotel, but unfortunately they were unreachable. The phone number listed on Expedia is incorrect! I called both the number and messaged it on WhatsApp, and the person said it’s a wrong number. I also found an email online on their supposed website, but that email address was invalid as well. I even provided documentation, including a letter from the hospital. It is shocking that a hotel in Makkah would be unwilling to give a refund based on a medical emergency, especially during Ramadan! I even asked to get a credit with the hotel, but I had no luck since they are unreachable. I would have been able to use that money to perform Umrah at a later time, but unfortunately the hotel did not give me a refund. Regardless of whether someone wants to get a refund or not, there should be some type of phone number or email to contact the hotel