Milan Retreats Duomo Carrobbio

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Location is near to center and attractions. Clean. Efficient staff.

This was a 10 min walk to the Duomo. Great food, gelato and lots around the area. The host went above and beyond to ensure we knew where the location was and how to get in.

Was a great location but the road was closed for construction. The construction started at 7am. Was very load and woke up whole party.

Although very spacious, the apartment we booked was full of mosquitoes and the water heater was inconsistent. There were some hairs left on the bedding. The main door was also difficult to access because the keyhole was a bit tough. Also some confusion with the address of the apartment which initially did not match what was officially declared on Expedia. I can say that the host was very communicative and responsive at least even over the holidays, which was good.

Amazing location right in downtown here the action is.

The apartment was clean, comfortable, and centrally located. However, my stay was made stressful by confusing instructions and weak support. • Address: Milan Retreats manages many properties, and searching online easily leads to the wrong location. The correct address was only in the voucher. If the Hotels.com listing address differs from the actual apartment, it is crucial that this be highlighted clearly as an important note before arrival. Because of this, we ended up dragging heavy luggage across cobblestone streets for 30 minutes before finally reaching the correct location — exhausting after travel. • Support channels: In the evening, WhatsApp is not monitored and guests are expected to call via carrier. As an overseas tourist, I purchased internet data (not international calling plans), so relying on carrier calls felt unreasonable. Having different channels (WhatsApp by day, calls by night) makes communication confusing for travelers. • Hot water issue: I had difficulties with the heater and couldn’t get timely assistance despite multiple attempts. Support only came the next morning, too late to resolve the problem during my stay. • Service tone: The replies I did receive came across as defensive rather than empathetic. Overall, while the apartment itself was fine, the lack of clear address reminders, the confusing contact system, and the physical effort required to find the correct

Great location. Only problem was a mechanical noise present in the living area. No idea where it came from but annoying.

communicated via whatsap but not 24 hours lights circuit went out late but resolved by calling number and I reset fuse box

We liked the property. We spent 2 night and really enjoyed how close it was to everything. The property was loud because of the tram and older but overall nice.

Great property