Storii By ITC Hotels Moira Riviera

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Great property. Attentive staff.

Lovely ambience, superb staff, great service, cosy and comfortable. Must visit again.

Great experience.

Liked the location, comfort and quiet

I have to say, the property looks nice. The staff smiles at the entrance. We checked-in to a Premium Cottage room and realised it was unbearably hot, even with the air conditioning operating at peak. It had high ceilings because of a beautiful design but totally inconvenient and uncomfortable. We would not have survived in the room for the 2 nights we needed to stay at this property and instead of making a fuss about something that cannot be rectified. We asked to upgrade to the highest category - a two bedroom villa. The aesthetics in the villa were flawless - the furnishings tasteful, the linen was ok and we had a vast balcony. However, the service and amenities were a hit-and-miss. The service staff was very very young-looking, possibly just out of college and earnest, hard-working but utterly devoid of finesse or professionalism. There wasn't any/enough cutlery in the kitchen racks, the glasses were few, the water-bottles even lesser! These were stocked on demand. The loos/bathing area was clogged due to staffers (at the hotel) using them just before we checked-in and was resolved only after repeated requests. We then ordered dinner which the same staff got - same staff for Housekeeping and same for IRD service. They came with a tray with food covered in foil (like a 3-star hotel). No serving spoons. No cutlery was stocked in the kitchenette still. Food at high-tea was stale. Many many issues - all to do with lack of professionalism. Great potential though.