RAVANA RANGE ELLA

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Inaccessible property (have to pay extra to a tuk tuk to get in and out) and dated, unclean condition overall. Great views but poor service, lacklustre food and menu, and rooms are old, dirty, with poor beds and mattresses. We had to check out 1 night early to stay somewhere else, it was a poor hotel that is in desperate need updating. Definitely not the experience that we paid for, and it felt like the food menu was over priced too. Finally, a horrific smell of trash from an open rubbish dump nearby, which could be felt in most parts of the hotel.

Staff are super, rooms spotless, and food is perfectly spiced. And the views are outstanding.

Room, manager, old and dilapidated rooms

The view from the hotel is good and there ends the positives. I am sure some of the reviews here are made up. This hotel is located on an extremely steep and dangerous road. At night, it is completely dark and feels unsafe to walk—one wrong step and you could easily fall off. It is honestly shocking that a hotel would put guests at such risk. Further road that leads to the market passes thru a smelly garbage dump. So you are breathing heavy due to the slope and taking in that smell at the same time. The staff were completely unhelpful and reluctant to assist with luggage, despite the difficult access. To make matters worse, I gave clothes for laundry and some items went missing. This shows a serious lack of professionalism and accountability. Breakfast was mediocre at best, and the coffee was outright awful. Staff behavior throughout the stay was poor and indifferent, making guests feel like an inconvenience rather than welcomed. Overall, this place fails on safety, service, and basic hospitality. It feels like staying in a hostel. I will never stay here again and strongly advise others to stay away especially if you have families.

This hotel is located on an extremely steep and dangerous road. At night, it is completely dark and feels unsafe to walk—one wrong step and you could easily fall off. It is honestly shocking that a hotel would put guests at such risk. Further road that leads to the market passes thru a smelly garbage dump. So you are breathing heavy due to the slope and taking in that smell at the same time. The staff were completely unhelpful and reluctant to assist with luggage, despite the difficult access. To make matters worse, I gave clothes for laundry and some items went missing. This shows a serious lack of professionalism and accountability. Breakfast was mediocre at best, and the coffee was outright awful. Staff behavior throughout the stay was poor and indifferent, making guests feel like an inconvenience rather than welcomed. Overall, this place fails on safety, service, and basic hospitality. I will never stay here again and strongly advise others to stay away.

View is good from upper floors but the road is very bad

Every item in the breakfast was fresh and friendly staff

Wonderful views very helpful friendly staff good food options walkable to the town. Could do with a quiet curfew at 11pm as people very noisy till early hours and not much sleep perhaps a small change to hotel policy that quiet after 12 pm? Otherwise was very good stay and would recommend

Great location if you don’t plan on doing much else. The hotel is located on an incredibly steep hill with only a narrow side road to access it which makes taking the 15 minute walk in to town unappealing. The rooms are not very soundproofed and we found ourselves getting woken up at 7am by staff in the restaurant as our bathroom had a window which we couldn’t close which opened to the restaurant. You can hear everything that happens outside around the pool which makes sleeping in hard Incredible views of Ella

The view is very scenic and beautiful, but the hotel itself is old. Expect old-school room and bathroom. Sadly what it lacks in comfort and modernity, it doesn't make up with charm. The restaurant was bad (we didn't finish our plates) and while they boast about rich breakfast selection, the quality is lacking (we had so many nice breakfast in Sri Lanka, it's a shame!). Also the wifi wasn't functioning (even after staff intervention, we would connect but it was off and we resorted to using data).