Palazzo Santo Spirito

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Good hotel, location ok depending where you want to be. Only disappointing element was we were celebrating our wedding anniversary and even though they were informed, no effort was made to acknowledge it 😢

The hotel is very clean and is situated in a beautiful historic building with a very nice central courtyard. Location is great for visiting attractions of Bergamo. The breakfast is not great. For this standard of hotel, you might expect freshly baked goods, fresh orange juice, locally produced jams / honey instead of pumped catering jam. Fresh fruit for goodness sake. We are in Italy where the local fresh produce is the best in the world. Staff did not seem happy or helpful . Mainly chatting among themselves, made you feel like you were intruding when asking for something. Restaurant made no effort to fit our family group in. Not even an offer of a later sitting or the following day. We found a much friendlier restaurant down the street

Great location and a lovely hotel. Really enjoyed my stay and would definitely return. The staff were lovely and the food and breakfast amazing too.

Clean room, helpful Staff and close to the city centre

Front desk, bar, and dinner staff were professional, friendly, helpful, and very service-oriented. Only exception was breakfast...a bit of a hectic and crowded food and coffee self-service arrangement with - no obvious line or natural flow so it easily devolves into a mishmash of people going down the tables in different directions, etc. Not a huge deal, but friendly and helpful staff could've eased the human traffic jams and created a pleasant vibe. Instead, their demeanor was sullen - sort of seemed unhappy to be there. When I asked one of them for help because the espresso machine needed emptying of the bin, she seemed annoyed but took care of it right away. Definitely uncharacteristic of the overall experience we enjoyed at the hotel. Comfortable beds and linens, great location for shopping, dining, and walking to the funicular to go up to the Alta Citta. A really great stay.

Brilliant hotel: lovely building and cloister garden, excellent standard room and breakfast. Friendly staff. I would love to return!

very unprofessional staff members.. i wanted to check in earky as i had an immediate family emergency the staff weren’t helpful at all and didnt offer me a refund for my booking inspite of explaining to them the problem.. will never stay again here and honestly wouldn’t recommend it.. the staff were extremely unprofessional and not polite even when asked for basic city attractions help

Breakfast was adequate, enough choice.

Central location. Very comfy bed.

This was our favorite hotel of our Italy trip. Loved the atmosphere of the property and most of all the location. Highly recommended when staying in Bergamo.