Kwetu Nairobi, Curio Collection By Hilton

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

1. Really poor communication by the staff. While considering a 2 night stay cation, I called to enquire if the pool is heated and was advised no. During check-in, it was mentioned that the pool can be heated upon 24 hrs notice. 2. Due to a fault of mine, forgetting my passport, check in process took very long. Upon settling in, getting the kids changed for swimming in the very cold pool, we learned we only had 10mins as pool closes at 6pm. 3. Very excited kiddos in the water was cut short by a restaurant staff member asking little children not to splash as they had guests seated inches away from the pool. We chose the hotel for the beautiful pool but seems they prioritize dinners. 4. I had 2 rooms, while the kids turned in for dessert and TV, I was meeting friends for dinner . As I met them at the lobby, a very judgemental and condescending lady made sure to inform me that at no point can my guests access the rooms. Not a way to speak to a mature guest as though with two rooms already, i would be planning to sneak in friends and not have dinner as stated. 5. Very rushed dinner as the kitchen closed by like 9:30pm or so. Yet at check-in, we had been informed the rooftop restaurant was open till 3am. All in all, beautiful facilities, beautiful hotel, but did not enjoy. Some of the staff really need additional training.

Lovely

Our housekeeper, Elizabeth was amazing and did a great job on keeping the room stocked, tidy and maintained! The gym area was unusable as it smelled of mold, unfortunately. The dining was fantastic, food was delicious!

Absolute spot on hotel. No complaints whatsoever. Go, and have a good time. That’s it!

We had a wonderful stay and actually came back. From the first moment we were greeted and welcomed very warmly. The entire team, a few to mention, Maxwell, Martin, Yvone and Kevin - have been just wonderful. Every morning we had a wonderful breakfast - also here the entire team was just wonderful. The property is also in great shape and very well maintained. The rooms are spacious and comfortable. Nature is all around and also the garden and plants in and around the hotel are wounderful! Some highlights: Function One soundsystem and live DJ on a Friday, all restaurants are excellent and the pool helps you cool down. We will be back for sure!

Arrival is a little unsettling as the driveway is very steep and security rummage through the car and your luggage but once you’re through it’s a beautiful hotel. Various options for eating, really helpful staff - and an extremely clean and well-maintained property. We did have an issue with water not flowing through the shower drain fast enough to stop flooding but this was sorted out within 30 minutes. Andrew enjoyed a lovely meal in the rooftop restaurant. Would stay again; and recommend.

Clean room and very nice staff.

Hotel is beautiful. however I booked and paid in full months ago before arrival. We travelled very far to get there and arrived in the morning around 10am, we were told rooms are not ready, came back at 2:30pm rooms will be ready for us. We went out for lunch and came back at 2:30pm. after came back to hotel, they told us no rooms for us they cannot accommodate us and sent us away to a different hotel, which was far worse than the one I booked. It was very frustrated we travelled so far and very tired, tried to get some rest at our pre-booked hotel and were treated like fool. Despite hotel amenities, services and management were terrible.

MEKO STAFF especially Catherine were terrific!

Clean. New. Friendly staff. Good food. Beautiful views.