Eurostars Madrid Tower

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Great service, although is shame that guests are billed entry to the pool/wellness area. Usually you expect swimming pool in this type of hotel.

Beautiful gym with amazing panoramic view, great location close to the train station, 2 min walk to the Honest Greens restaurant, mall. The staff were super helpful and kind. Thank you for a very comfortable stay!

Great rooms, staff, piano bar, and maid service. 29th floor gym awesome view. No pool but there’s plenty to do within 1-4 miles. Everyone very helpful. Incredible breakfast buffet. Nice shopping mall and food cafes right behind the tower at Caliedo tower.

The Hotel Staff is very friendly and helpful, the hotel location is perfect and convenient

Excellent stay at Eurostars Tower. The rooms, service, cleanliness, and overall experience were outstanding. The hotel is elegant, comfortable, and offers beautiful views of Madrid. My only slight disappointment was that the spa and swimming pool required an additional fee and were not as impressive as I had expected. Aside from that, everything was perfect, and I would gladly stay here again.

My sister and I had an extremely disappointing experience at this hotel. She was part of the Mercedes-Benz group reservation, and I extended our stay with a separate booking. From check-in, the service was poor. Despite two guests checking in together, the receptionist provided only one key and completely ignored me until I requested my own. Later, an Uber Eats order delivered to reception was never reported to me. When I called, the receptionist (Sara) initially denied it had arrived. After I referenced the delivery photo, it was suddenly found. She then refused to assist and hung up on me—twice. When I went downstairs, several staff members dismissed my concerns. One even stated that notifying guests of deliveries was “not their responsibility.” No apology, no solution, and no accountability. The entire interaction reflected a serious lack of training, professionalism, and management oversight. What made matters worse was the misleading online listing. The Expedia/Hotels.com page prominently displays a pool as the first image, yet there is no pool. We were also told that access to the sauna and jacuzzi requires an additional €30 fee, which was not clearly disclosed. Housekeeping also repeatedly failed to replenish basic items such as water and coffee. Overall, this property fell far below the standards expected of a hotel serving corporate groups. Between the misleading advertising, unprofessional staff, and poor guest service, I cannot recommend it.

The manager was super helpful

Staff and property was exceptional!

Highly recommended

Clean room