Ranbanka Palace

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Good: the staff is great service oriented. Breakfast was also good with enough items to select from. I do not understand how this is 5 star hotel and heritage. 1. Room smelled 2. Humid 3. Aged floor 4. Light bulbs not working in bathroom 5. No wash cloth in bathroom 6. Towels were little yellowed 7. They give you lock and key which does not make it heritage. 8. All rooms window faces hallways so if you keep drapes open then all those passes bu to get to their room will look in your room. 9. Sofa had stain on it.

Bathrooms were not up to date. Some efforts needed.

It is a very unique, historical place. A beautiful palace owned by the royal family of jodpur.

Food was good; musical performances in the outdoor courtyard during dinner was great. Staff was courteous and efficient. No elevator in the main heritage building.

MGMT was very bad. Maneger was not customer frindly.

I was disappointed by my stay at Rabanka Palace for several reasons. There was a wedding going on which meant that the staff didn't have any time for other guests. When asked about the pool and other services we were assured that we would have access despite the wedding, however, there was set-up going on the whole time with furniture being moved right by the pool and electrical equipment by the pool shower which made it impossible to use for safety reasons. I wish they would have been honest about this as the main reason we chose the hotel was the lovely picture of the pool. Finally, our room smelt like mould and was nothing special. The shower was good. The breakfast was good. Happy I was only there for a night.

Very good service and rooms are very big!

Spectacular heritage hotel just minutes from the heart of the old city. Quiet, beautiful, clean. You feel like you have stepped into a merchant ivory film. The food was great too.

Warm welcome, excellent service, very comfortable room and delicious food. Magical heritage property.

My wife and I booked a “Royal Service Apartment.” On the Hotels.com website it is the most expensive option and is described as 2000 sqft apartment with a king size bed, balcony with city views, and all the amenities that one would correlate with “Royal Service.” Upon arrival, everyone seemed confused that only my wife and I were checking in. The front desk then proceeds to give us four sets of keys. Then, they take us to our room. The Royal Service apartment was outside of the Ranbanka Palace grounds. We were taken to an unfinished apartment complex near the highway and train station. The Royal Service apartment is the most expensive because you are paying for a subpar 4 bedroom apartment. The noise from the highway and the train station made it impossible to sleep or get any rest. I immediately brought this misunderstanding of a “Royal Service Apartment” to the attention of management. They told us that there were no other rooms available and that they couldn’t refund the money. The next day they put us in a regular room, gave us a discount on one dinner at the restaurant, and sent a bottle of wine to our room. This was nice, however, it did not offset the cost discrepancy of the service we received for what we paid. We got ripped off from a fraudulent description of their “Royal Service Apartment.” Luckily, Hotels.com refunded some of our money and were very cordial about our issue. Beware! We had no other issues in India!!!