Villablanca Garden Beach Hotel

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

If you are traveling on a budget, it’s an okay hotel. One thing it has is the access to the small beach (400 Feet away) but the beach isn’t maintained well and has some trash but is totally doable. My major complaint was the plumbing (toilet and shower) clogged constantly and overflowed while showering. Second complaint is the “bottled water service” they give you 1 regular sized bottle of water per person and you have to walk to the front desk with the empty bottle to ask them to refill it… yeah. The tap water on the island is not drinkable, so unless you go to the store and buy drinks (a taxi ride and carry all back to hotel) you will need the water service. This one issue takes a lot of time and makes zero sense. They could easily install a one gallon , refillable Culligan style water dispenser with cups and it makes no trash or waste. Very simple. I’ve stayed here two times about 10 years apart (2015/2026) and I’ll go somewhere new next time. I just don’t want to ask for a refil with my crusty water bottle or stand in a shower with 3 inches of water and who knows what floating around.

Great budget friendly hotel. The staff is super friendly. Housekeeping was exceptional! The rooms are vintage themed with comfortable beds. The pool is nice, the hot tub though was not heated unfortunately. No food options on site, but only a 2 minute walk to store. Better option for breakfast or dinner is Noventa y tres which has amazing food! 3 minute walk. Would stay here again!

It was a two sided review. First, I was put in a room that was at the back of the property that the view was into some bushes that I looked through to see a tennis court. Not the garden property view what is advertised. Then no restaurant as advertised on their website, it was closed. Then the advertised and pictured beach wasn’t a beach, it apparently belongs to a closed hotel and a guard who chased me off to a totally rocky area. After my initial review I was upgraded on the second day to a very nice room that met all expectations and more. So the room was very nice, the property is beautiful and I enjoyed my stay. Unfortunately the restaurant and lack of beach was disappointing.

Bathroom smelled like sewage leak. Took three days to move me to a different room. Linens, bedding, towels need to be laundered better, or replaced. The grounds are charming, but need attention.

Disappointing Experience – Would Not Recommend The only positive aspect of this hotel is that the room is spacious. Unfortunately, aside from its size, the hotel offers nothing of value. Everything in the room feels old and outdated, and there was a constant humming or buzzing noise that made it difficult to relax or sleep. The overall condition of the room did not meet reasonable expectations. Despite booking and fully paying for a reservation with breakfast included, the hotel did not provide breakfast at all. There was no breakfast service on-site. Instead, we were redirected to a neighboring restaurant. Our refund request for breakfast is declined too. When we asked for other recommendations, we were again directed to the same restaurant, which felt dismissive and unhelpful. Additionally, only one bottle of water was provided on the first day. After that, we were told we could refill water at the reception, which was claimed to be open 24 hours. However, in the evenings, the reception was consistently closed, making this option unavailable. Overall, the hotel failed to deliver basic services that were promised at the time of booking. The service quality was poor, communication was lacking, and the experience was disappointing. I would not stay here again.

Room was clean.

We have stayed at Villa Blanca several times over several years. We love the staff, the cleanliness and comfortable beds.

Property seemed rundown. No restaurant on property. Landscaping was shaggy However staff was friendly and helpful and polite. Our room was very clean.

Friendly staff. Safe parking.

The Villa Blanca Gardens is my three-star go to in Cozumel, and I have been there many times. It is away from the hustle and bustle and overcrowding of downtown when cruise ships come in and is generally unaffected by boat tourism. Many folks stay here for the dive, snorkeling and other activities that are available just across the street in front of the facility. One of the best parts is the beautiful garden that is the center of the surrounding rooms. Some good dining opportunities are within walking distance and the on-site Stingray bar & grill is ok for drinks and a quick bite. However, it is too far to walk to the main shopping areas down town, but it is closer than the all-inclusives further south along the West Coast. A great place to truly relax. I call the Via Blanca "my garden Villa get away' that helps me reset mind and body from my busy life back home. If you didn't want/need the all you can eat and drink crowded scene of the all inclusives, the VB is a good budget option.