We were checked in to a different room to what we booked with two queen sized beds rather than one king size. As two tall people we needed the larger bed! We were unable to change rooms as we were
Whole hotel was worn and needed a refresh/better maintenance. Room was ok, lots of signs of wear and tear, stains on carpet, weathered mirrors. Showerhead was full of black mould and I cleaned it myself as best I could. Balcony advertised was literally standing room only so not worth mentioning or using to justify a higher price! Air conditioning was minimal and not much of a difference.
Pool and gym facilities were again old/tired and unclean (not like the photos) so we didn’t use them- they were one of the reasons we booked the hotel in the first place and feel like the advertisement for the hotel is misleading! I also booked to have a massage in the spa but ended up cancelling that because I had seen the disappointing facilities.
Floor one ice machine not working and filtered water tap covered in limescale, both accompanied by a foul stench. Several staff members were close to it and aware of it but the situation remained unchanged, despite it being 30 degrees in London this weekend!
All staff were polite and helped where they could, but I certainly wouldn’t stay there again especially for that cost. What was supposed to be a treat for my husband’s birthday was a disappointing visit where we were unable to use the “facilities”. Have had nicer stays in an Ibis or Travelodge!
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