Red Roof Inn PLUS+ Poughkeepsie

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Staff

The lobby smelled like cigarettes and weed. The rooms smelled like cigarettes and bleach/ammonia. I changed rooms 3 times and every one was worst than the last. Dirty blankets and towels. The carpet and linens were damp. The shower faucet handle came completely off and was hard to turn on.

The room smelled good. But lights didn’t work, the shower curtain didn’t close fully, I had one set of towels, the beds were extremely uncomfortable, it was tough to relax due to all the noise upstairs and in the hall. It was not worth the $200 at all.

My room in particular was fine. There was a very loose plug outlet, which I did not use. My other problem was that every day, after coming back from my outings, my key pads had to be taken to the office to be programmed to work again for my room. They would work for the security door to enter the building, but for some reason not my room. I did find the halls a bit smelly and somewhat unkept. **ALSO, FOR THOSE WHO ARE LOOKING FORWARD TO USING THE FITNESS CENTER, IT IS NO LONGER IN USE! That should be reported to Hotels.com and all other pages. With that and no breakfast, they should take the “Plus” out of the title of the place. It’s now just a plain Red Roof.

Perfectly adequate accommodations and good value for the price. Appreciated the pet-friendly policy.

Property was in good condition. Had a bad smell of marijuna in the lobby.

Upon check-in at 12:30am, the clerk informed me it was no longer 6/13 and I was now checking in on 6/14. I explained that check-in was allowed til 5:30am per their check-in policy and i could show him my receipt, he ignored what I said. He proceeded to cancel my reservation and rebook a room then told me to speak to the person at the desk in the morning. At 8am there was a knock at my door which was the front desk telling me my res was cancelled and I needed to pay again. He told me to speak to Expedia. I spoke w Expedia who contacted hotel. I was told the res was cancelled and I was ok to pay before leaving. When I went down to desk to pay, the person said I had to pay cash and did not fully explain why. I had to walk to an ATM to get cash. In parking lot was several people with dogs clearly living in this hotel, I also saw 2 cats in the windows of 2 diff rooms upstairs. This hotel was trash and the staff was rude to me but explained the situation in full to my boyfriend, I assume since he was male. DO NOT STAY HERE!!

The maids on check out day stayed in the hall talk starting like 8:00am waiting for people to leave so I didn’t get to sleep in.

Telephone, desk lamp and chair were filthy; items were cleaned the next day. Also, stuffed chair and ottoman were stained. Only one was cloth and hand towel in the bathroom; this was also corrected the next day. I was disappointed by the room but was very satisfied by the response to my complaints by the staff.

First of all I paid extra for the “Premium” room experience which was supposed to include snacks and egyptian sheets and luxurious towels….I get in the room (which wasn’t hard because the door frame was busted) and there are no snacks, stains all over the furniture and a HUGE cigarette burn in the comforter. I went down to the lobby and spoke to manager on duty and told him and he told me that the “Premium experience” just guarantees me a room with two bed…no upgraded towels and sheets, no snacks. I told him that’s not what the sign that is literally right next to the counter said and he just shrugged. He gave me a different room and this one was worse than the last one. Sticky stuff on the floor and what looked like spots of blood on the bedding. I told him that I absolutely would not be staying there and that it was ridiculous to advertise an enhanced service but not deliver on what is promised. I will never stay at another RRI+ again.