Hilton Garden Inn Paris La Villette

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New room, clean, large

Very convenient location for shops, restaurants, metro. The staff are most helpful. I like the tankless water heater for instant 40oC showers.

Nice hotel at a decent price. The biggest shortcoming is the room has very little space for storage.

Best breakfast buffet I ever had at a Hilton property. Wish they could do that in the US.

Our room stank of mildew. My husband thinks it was the seal on the shower. We had been traveling quite a bit and my watch had automatically changed every time we changed a time zone. Apparently this time it did not. We paid for breakfast the next morning and got up and went down at what we thought was 9:30. Turns out it was 10:30. We explained what happened to the front staff and even showed them my watch. We asked if they would apply the breakfast we had missed out on to the next day and they refused. It wouldn’t have cost them anything but no, they would not. Our room was hot. We had to go down and get extra pillows. I asked for ice as I gave a knee injury and was told I could go to the restaurant and ask them myself. Everywhere else we stayed and asked pillows were brought to us as well as the ice. It just wasn’t a very friendly or hospitable place. We also felt nickeled and dimed. We asked for something, I can’t remember now what it was but they said it would be extra. We asked for help to get a taxi from the airport to their hotel and they would get it for us but it turned out to be almost twice the rate! (They said $95 and we paid $52 including the tip!). We got it ourselves. They also lock the doors and you have to ring a bell or use your card. It made us feel we were in an unsafe area and was nerve-racking.

Great hotel with amazing bed and shower

Excellente service

The room had no working ventilation system. Personal tried their best. But bad quality of the machiney

Room was in great condition and they had a very nice lobby and amenities, however, the location was concerning. First night the fire alarm went off for a while and never received an explanation regarding any situation that caused it. In addition, there were homeless individuals right below our window with a small encampment with a fire. A guy followed us upon exited and was yelling at us so we hustled into the market. I realized some aspects of a hotel are out of their control, but upon booking there didn’t appear to be concerns with the location. If it were just my husband and I probably wouldn’t be much of an issue but I wouldn’t bring kids in the area.

Room was clean and up to date and staff was helpful.