Crystalbrook Riley

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Perfectly located on the waterfront. Great pool and facilities.

All around excellence. Great view of the bay. Short walk to the boardwalk. Easy walk to the pier. Breakfast was great. The staff is just the best. We felt welcomed by everyone and were well taken care of. I recommend the Riley to anyone coming to Cairns.

Enjoyed our stay. Good location. Nice rooms. Nice staff. No complaints

Staff were excellent. Very helpful

Excellent staycation. Beautiful and relaxing surroundings.

Everyone was happy,friendly & very helpful👌❣️24 hour desk is very handy for late/early check ins/outs. Onsite resturant+bar was handy

The place is amazing. The staff are all helpful. Beautiful place.

Some issues with first rooms, worked out on the last night - nice place to stay.

Check in the attendant didn’t tell us anything about resort facilities restaurants, wifi etc. we had to ask every question When we checked in our room wasn’t cleaned properly, dirty tissue on the floor, sand through the wardrobe. Duty manager wasn’t helpful a cleaner came up and cleaned the mess however there was still sand I had to clean myself. The following evening some courtesy fruit for the not properly cleaned was left. Frankly a poor offering as fruit wasn’t overly fresh Cleaner that seemed to wonder around the bottom looked like he did a better job than those who cleaned the room. Nowhere near enough lounges near pool and sign said no reserving lounges but people left for hours and kept their chairs. To make matters worse the hotel reserved one of the cabanas we were at the pool from 11-3.30 and during that time the reserved sign was on the cabana with no guest to use it in sight. Our last night before check in was like the cleaner didn’t even make the bed. They also ran out of umbrellas very early in the night seem to lack a lot of basics especially for a location where it rains often I felt for the price we paid it wasn’t value for money.

Great location and hotel….