Hotel Rallye (Hôtel Rallye & Entrées aux Bains de la Gruyère)

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Perfect breakfast unless want bacon eggs as none. Personable staff. Free parking but be aware of it being under renovation and if hot outside demand a fan. Ac very bad. Great price too but 4 of 5 overall.

nice people

nice people

Amazing stay

We were greeted by a very kind receptionist who was very helpful. The room was clean and comfortable.

Very comfortable room

I will keep on saying it over and over the Europeans need to get on with new pillows and mattresses. After all, they are charging too much for what you get.

I am writing to formally complain about my recent stay at Hôtel Rallye & Entrées aux Bains de la Gruyère on July 5, 2025, in room 121. My family, who stayed in room next door, experienced the same issue and will also be submitting a complaint. We specifically chose this hotel for its advertised air-conditioned rooms and paid extra for this amenity. However, upon arrival, the air conditioning in my room was not working. We reported this to the front desk, and a staff member attempted to adjust the settings, assuring us the room would be checked while we were out for dinner. Upon our return, we found the room still uncomfortably hot. We reported the issue again, but despite promises to contact a technician, no one came. By 10:20 PM, we requested fans due to our discomfort, but they were never delivered, and later, no staff were available as they had gone home. This experience was extremely disappointing, especially given the premium we paid. The lack of follow-through and poor communication made our stay stressful, resulting in my family and I not being able to sleep. I kindly request a refund for this stay due to the failure to provide the promised amenities. Thank you for your attention to this matter. I look forward to your prompt response.

Spacious room, modern design, super clean. Friendly and very helpful staffs.

No air conditioning Room lights confusing “not working properly” Very small space toilet Very good breakfast Friendly staff