I booked a premium ocean view room for 2 nights with a balcony. On the first night of the day, a concert started around 5 pm just outside my window at a venue. It was so loud that it sounded like it was in my room ans lasted until 1 am . The next morning, the music started again at 9 AM. And again lasted hntil adter 1 am. There is construction going on right in front of the hotel and the bulldozer started digging it at 8 AM. It was very loud.
There were quite a few people complaining, at the front desk and asking to be moved to different rooms. and I mentioned to them that they should let people know about these issues on their different booking websites. It was not included on the Expedia website and the person working at the desk said that it was they initially offered me a $50 credit to be used around the resort for my inconvenience, but I didn’t feel that for a room that I paid $1500 per night, that was a very fair offer. It is also somewhat misleading because the property has a beach club, but if you want to sit in the Beach club chairs witb nice cushions and listen to the music, these chairs are $100 for two. The other chairs, which are to the left of the beach club, are much more basic with jo cushions and you can not hesr the music. Also the area was very dirty with pizza boxes and dirty tables, etc. but those chairs were complimentary for hotel guests .
Children's toys