I wanted to share a comment following my recent stay. I understand from both the hotel and my credit card issuer that the incidental deposit was refunded in full in KRW. However, because the deposit was processed as a charge and later refunded, I incurred approximately CAD $64 in foreign exchange costs despite not using any incidentals. I've stayed at many international hotels over the years and this is the first time I've encountered this. I thought you might appreciate the feedback, as other international guests may have a similar experience. If there is an alternative process, such as using an authorization hold where possible, it could help avoid this situation.
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