Courtyard by Marriott New York JFK Airport

Ang mga rating ng bituin ay batay sa pangkalahatang-ideya ng Klook tungkol sa impormasyon ng property (tulad ng mga serbisyo at pasilidad na kasama, atbp.), at para sa sanggunian lamang

Getting the shuttle from Hotel was way. Getting shuttle from JFK 👎

The property is run down, in a bad neighborhood and quite frankly dirty

Dusty, dirty windows. Long waiting on check-in. It's noisy as it's next to the highway. Bathroom door was hard to open/close. Room cleaning was ok but they missed to empty trash bins. The safe was not working and the conditioner was empty and never refilled. On a positive side - good shower .

10/10

Bad policy unwillingness to help customers but still charging customers when in need!

The woman at check in said she would come get me when the room was ready, as I was waiting in the cafe area, but she never came, so I sat from 11 am to 4pm. Maybe my room was ready earlier than 4pm, but I wouldn't know. So then I had to stand in line again and the woman who was to wait on me, merely looked at me. I had to figure out I should step forward, as her personality seems to be shy and awkward to speak. The lady at the cafe in the evening spoke very softly with an accent that I had no idea what she was saying so I didn't order. Then in the morning, the shuttle driver was a smart ass when answering my question if the ride was free, hey it's NYC, who knows. He replied that it was $100, presumable as a joke or sarcasm, but with out a smile, correction, or context, it was an odd moment. Then as I supervised him putting my luggage in the back, he told me to go in the bus. But only two weeks ago, an Uber driver left one of my suitcases at the pick up area, thus leaving it as the airport, and then a few months ago, my backpack never made it to my destination from an Uber guy too, resulting in $7,000 in losses. When I told the driver this was why I was waiting to be sure my luggage made it into the bus, he replied, "So you want me to leave your bag on the street?" He was odd, and strange energy, so I pulled my luggage off the bus and opted to pay for a cab in order to get away from him. Although the room was good for a night, I would not return.

The Drivers of shuttle especially George Dallas, or super courteous. What is also amazing is that all the drivers were playing religious music, which is surely different. This we surely appreciate it

Ac didn’t work. Staff’s solution, a fan 😤. Coffee maker in room not working. Staff solution, get coffee in lobby .

Spent the night after flying in from Europe. Hotl was convenient to jfk. Shuttle was convenient

The restaurant staff is rather curt. For example, at dinner there, we ordered two dishes and said that we wanted to share. We were surprised at how reluctant our server was to being a second bowl. The airport shuttle drivers and the front desk staff were very friendly and nice!