Mercure Oxford Eastgate Hotel

Ang mga rating ng bituin ay batay sa pangkalahatang-ideya ng Klook tungkol sa impormasyon ng property (tulad ng mga serbisyo at pasilidad na kasama, atbp.), at para sa sanggunian lamang

Paying more than £200 for a midweek one night stay, you have certain expectations. The room was nice, the bathroom modern, the staff at check in very pleasant. We arrived during a heatwave. The room was hot (the thermostat said 26 celsius / 80F). We tried adjusting the air conditioning to cool the room, but it didn't do anything. There was a powerful fan that at least moved the air around, but no cooling. The windows were all sealed shut, even though the hotel is in a historic building and they should have been openable. Thus we sweated through the night even sleeping with the fan on and without using the comforter. The room was no cooler in the morning although it had cooled off considerably outside. Additionally the wifi was pretty poor (rhere was an option to buy better) and the coffee was Nescafe sachets. These are the kinds of things I expect in a £60 hotel room, but not in one costing three times as much.

3rd floor room, no air conditioning, ineffective fans, window not opening fully and 30 degree heat. So horribly uncomfortable we left a night early as couldn't bear another awful night. I did ask about cooler room but told hotel fully booked and offered a cooling tower. Cooling tower made no difference to room temperature. Room itself was nicely furnished, although lacked a bedside lamp on one side. Bathroom was modern but even cold water was lukewarm! A radiator on the 3rd floor was emitting heat, not great with all the eco accreditations the hotel has. Appreciate the hotel is an old coaching inn but our room was not fit for purpose in the heat. Advise to give a wide berth to this hotel in summer months. A massively disappointing stay and the first time I have ever left a hotel early. I should also mention steep stairs to get into the hotel with short metal rails - you can imagine how hot these got! Also the hotel advertised a lift but this only goes to the 2nd floor, leaving a climb up a narrow staircase to the 3rd floor.

Clean room,we had a nice upgrade for free,but the TV in room did not work,but the staff was very friendly

Great location. Clean modern room

Excellent location - short walk to many parts of the University of Oxford. Clean modern rooms. Fine breakfast buffet.

2nd time I’ve stayed here. Asked them to preserve me breakfast and the staff said they would as I was working lates. I even paid for the breakfast. On both occasions the day staff denied I ever had that conversation with the night shift. Really poor communication and very little compassion. Left feeling scammed out of quite a bit of money.

Inconsistent housekeeping, poor wifi connection

Room was very tired and poorly maintained. Dirty bathroom inner door handle area very off putting. The unexplained and off hand apology after fire alarm (false alarm) went off after 10:30pm was not okay. Overall would not stay here again. Overpriced, under-delivered.

The hotel is in the middle of the city so access to everything.

great stay