Pribadong Pag-arkila ng Bangka sa Labuan Bajo

I hired a private boat trip, and had a blast. The main guide Arif gave us a wonderful trip. As we were on a private tour, we were be able to have more flexibility to do all the activities we wanted. Arif gave us very useful suggestions, and accommodated all our requests as many as possible. Doing island hopping depends lots on weather and luck. We were lucky to see how beautiful Komodo area is! Everything was so pleasant that we felt like in heaven😄 Moreover, some crews are not able to speak English, but were very helpful to attend our needs, and very warm to my 6yd little girl. They looked after her all the time, and watch her carefully when she was hopping on and off the boat. In the end, they even carried her on and off the boat😂. After Arif took us to do snorkeling, I was away to take my own towel for a second, and then I saw a crew member accompanied my and kid feeding fishes with her. Oh, it was the warmest moment ever! So kind of the crews! Ocean Queen is the most recommended trip in Komodo- a professional team with kind hearts. They are the best!

Good guide and good service, on time to pick up.. very satisfying.. thanks klook

I booked the Ocean Queen boat, but the company did not prepare the boat properly, and on the day of the trip, they hastily provided a different boat. I was extremely upset when I saw the boat, which was far worse than what was shown in the product photos. I paid a lot of money to rent a private boat, but they didn’t provide the promised product. Putting aside the boat's quality, the worst part was the overwhelming smell of fuel throughout the trip. My parents had to sit outside in the scorching sun the entire time because of the smell. We kept the windows open, but the smell was so strong that it caused headaches. Black oil even dripped from the ceiling, and I had to wipe it off with tissues several times. Despite receiving such a poor product, the company only offered excuses and has taken no action to compensate or address the issue. They haven't even responded to my messages. I consider this a breach of contract and fraud. Why should the consumer bear the responsibility when the product they paid for is not delivered? Please respond to this message.