Pinakamahusay na Big Island Group Day Tour sa Hawaii

Ito ang una kong beses sa Big Island ng Hawaii. Dahil hindi ako marunong magmaneho, nag-sign up ako para sa tour na ito. Ang aming gabay na si Jim ay napakatalino at kalmado, at marami siyang ibinahaging impormasyon tungkol sa Big Island. Napakahusay din niya sa pag-aalaga sa lahat ng kalahok, kaya naging komportable ako sa paglahok. Ang mga lugar na binisita namin ay iba-iba at hindi nakakasawa. Ang tanghalian at meryenda ay napakasarap at sapat ang dami. Sa Kilauea, nagkataon na may pagputok, at labis akong namangha nang makita ang pulang-pulang magma na umuusbong. Huminto kami sa isang panaderya at bumili ng malasada, na kinain ko pagbalik sa hotel, at napakasarap nito. Malaking tulong na inihatid kami malapit sa aming silid sa hotel. Lubos akong nagpapasalamat.

Ang tour guide ay propesyonal at mabait!

Ang gabay ay propesyonal sa kultura, kasaysayan, bulkan, at iba pa. Ito ay isang kamangha-manghang tour at talagang nasiyahan kami!

1 star. Avoid this operator if you value reliability and communication. We booked this tour in April as one of the key activities for our honeymoon. Despite having months to prepare, the operator never provided pickup details before the tour. The night before and again on the morning of the tour, we called multiple times to confirm our pickup. Nobody answered and none of our calls were returned. We were due to be picked up between 7:00 AM to 8:00 AM, but no one showed up and we received no updates. Even Klook support tried contacting the operator and could not get hold of them. We wasted more than two hours of our honeymoon waiting at the hotel and had to completely rearrange our plans as this was meant to be a full-day tour. The most disappointing part is that we were genuinely excited to visit the volcanoes, but the operator’s lack of professionalism meant the experience never happened. Based on our experience, we would strongly recommend booking with a different company.

There was no initiative to notify us on the last minute cancellation, neither was there any explanation given. We were only informed upon us reaching out a day before the tour to confirm on the pick up arrangement. The service provider also did not bother to follow up to reply to our email thereafter on the alternative and refund request. Please do not choose this service provider as they are not trust worthy and are very irresponsible. As for Klook, it took me one week with two reminders for them to initiate the refund for this cancellation. Apparently I was told that the case has been put on hold and it was an oversight in following up. This again is another disappointment and frustration. experience.