I was really, really disappointed in the condition and cleanliness of the room, especially given the supposed five stars of the hotel and the ridiculous $900/night I had to pay for my room. Dust on walls and air vents, suspicious brown stains on all the drapes, stains on the low quality bed sheets, and dated and well-worn furnishings. The air conditioning struggled in the admittedly unusually hot London temperatures wave during our trip but there was also a general mustiness to the air in the room which left us feeling stuffy and uncomfortable the whole trip. The front desk did try to offer me a lower room when I called and voiced my concerns but the hassle of repacking and relocating our family’s bags in the middle of our trip didn’t seem worth it. I would like to recognize the positive service from one of the concierge who did go out of his way to help us with some recommendations during our trip.
It’s not a terrible property. The location was great and the rooms were generous in size, but at the peak prices we had to pay it definitely left us underwhelmed compared to other properties we’ve stayed at in London previously.
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