I was traveling with a 3 year old and a 6 months old so I went with Hyatt, paid extra to make my stay easier however once we got to the hotel it was one thing after another. Paid extra to stay on the higher floor with a beautiful room, when we got there a little after 4pm, I was told our room was not ready. It was frustrating as we have been out all day with our kiddos and really needed to reset. I was given a $50 credit to move to a smaller room. The room was at 76 degrees when we got there and within an hour it was at 80! HVAC came out to fix it, we were told it will take some time to get the room cooled. We went to the pool while the room was cooling off, we get to the pool and all we wanted was a drink and we were told the bar just closed! If we didn’t have an issue with AC we would have been on time. After about an hour and a half we went back up, and the room is at 80 degrees with an odor. We reached out to maintenance and were told we can for some one to come out, at this point it’s 7:30pm my kids are hungry and ready for bed. I asked for a different room, we were moved to smaller room to the 1st floor from 15 th floor. I used the QR code to place food order to find out the web was down, we called in our order to get a call in 10 to say they are out of salmon. The gal Luna was very understanding the next morning and comped our dinner and parking. Expected more from Hyatt and the amount we paid to be there.
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