AC Hotel by Marriott Maui Wailea

ระดับดาวเป็นการจัดระดับที่พักโดย Klook โดยตัดสินจากข้อมูลต่าง ๆ เช่น การให้บริการ, สิ่งอำนวยความสะดวกของที่พัก ฯลฯ ซึ่งระดับดาวจะใช้สำหรับการอ้างอิงเท่านั้น

This is a wonderful hotel. The rooms are beautifully decorated and exceptionally clean. We ate at both the breakfast buffet/with the ability to order and the outdoor bar and restaurant. The food was fresh tasting and absolutely delicious. The staff is welcoming, helpful and friendly. There is a pool area with an infinity pool and hot tub. There are even lounge seats in the pool. The location is great, walking distance to the public beach and shops at Wailea. The public beach is in a beautiful cove with a nice beach area and good snorkeling and a bathroom. I will absolutely return to this hotel. What a great find.

Received an upgrade to a poolside room. The location was perfect, room was clean, staff was professional and would stay again.

Was awesome hotel!!! We really enjoyed.

Staff was great, food was good, room was clean, and pool was refreshing.

As a Marriott Bonvoy member, I chose the AC Hotel Maui Wailea with confidence, expecting a level of service and quality consistent with the Marriott brand. Unfortunately, my experience has been disappointing and did not align with the expectations created by the hotel’s advertising, pricing, or Marriott’s reputation. The most noticeable issue is staffing. There appears to be very limited staff available throughout the property. In addition, I observed individuals who appeared to be hotel employees working throughout the property while out of uniform and wearing flip-flops, making it difficult to identify staff members and creating an unprofessional impression. Security was also a concern. During my stay, I noticed what appeared to be only a single visible security camera located near the front desk. I did not observe cameras near the elevators or in other common guest areas. While I understand not all security measures are visible, the apparent lack of security monitoring in key areas did not provide the level of confidence and peace of mind I would expect from a property charging premium rates. Housekeeping service was inconsistent during my stay, often arriving after 4:00 PM, and on multiple occasions I had to contact the front desk to request service. Basic essentials such as toilet paper and other room supplies were not consistently replenished. The property charges $40 per day for parking, yet valet service is not offered. Given the parking fee, I expected a higher

Clean room, spacious, friendly staff

Overall, the property and amenities are very nice. However, you automatically have to pay $40 per night for parking with no valet option. The parking is also very limited & not well lit at night which is concerning as a solo traveler. There also isn’t any concierge available to help with luggage.

Clean well maintained spacious rooms.

Very clean and modern Employees are great Fantastic location short walk to beach and lots of nearby shops Modern and clean

The room was not very clean, couch and shower were dirty. When arriving they offered a small card with your benefits including daily credit back, complimentary water bottles and complimentary beach towels. Instead of offering them to you at your arrival, it was like pulling teeth constantly having to go back to the front desk to ask for the complimentary items. Seemed a bit shady like if you didn’t read the card you wouldn’t get anything. Leaving, I required them to adjust the invoice since they didn’t apply the correct credit back. The pool was nice and decent pool food.