This is the worst hotel I've ever stayed in. My experience with them is terrible, and their service is far from five-star. The room wasn't cleaned properly on the first day. I went to the room, and it wasn't clean. I asked them to put air freshener in the room. On the second day, I was out all day and returned around 5:00 PM. The cleaning lady came and cleaned the room while I was there, and I accepted that. On the third day, I was out all day and returned at 4:30 PM. I didn't find the room clean, and I was very tired and needed to rest, so I set the "Do Not Disturb" button. Today, around 6:30 PM, I left and returned at 12:00 PM, and the room was still dirty. I left the hotel, and there wasn't a clean towel for me to use. The day before my departure, I asked them to extend my stay by one day because I had a trip the next day and needed to vacate the room before leaving. The receptionist told me they didn't have any rooms available. I went to work and booked another hotel, and the first one that came up, which was empty for five days, was the same hotel. I told one of the staff members about this and said that she lied and that this is unacceptable for a hotel like theirs. I will send a report and some photos to the hotel management because some of the staff are extremely rude.
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