เดอะ ฟาร์ม แอท ซาน เบนิโต, ออโตกราฟ คอลเลคชั่น (The Farm at San Benito)

ระดับดาวเป็นการจัดระดับที่พักโดย Klook โดยตัดสินจากข้อมูลต่าง ๆ เช่น การให้บริการ, สิ่งอำนวยความสะดวกของที่พัก ฯลฯ ซึ่งระดับดาวจะใช้สำหรับการอ้างอิงเท่านั้น

Awesome stay at The Farm

not a 5 stars hotel.

Pros: The staff were warm, courteous, and welcoming throughout our stay, and the resort grounds were beautifully maintained. The variety of included activities was excellent, and the dog-sitting service was particularly impressive and much appreciated. Cons: Unfortunately, the overall level of service did not meet expectations for a five-star property. Despite several requests and follow-ups, we were unable to have towels delivered to our room. The breakfast buffet was below standard, offering a very limited selection, and we were disappointed to find flies embedded in the oat milk. Service at the alternative breakfast venue was notably slow and inattentive. Additionally, some of the food offerings, including those at the fine dining restaurant Soufflé de Vie, were not of acceptable quality. The spa service was pleasant and professionally delivered; however, it did not reflect the price point. Moreover, the final amount charged for our ₱19,000 couples treatment included unexpected additional fees that were not disclosed at the time of booking. This discrepancy was only discovered after checkout, and upon contacting the hotel, we were informed these were supplementary charges. Overall, while certain aspects of the stay were enjoyable, the experience as a whole did not align with the standards expected of a five-star resort.

The staff especially Alex from Pesce Restaurant. He is very accommodating and very friendly. Special shout out also for the two staffers who did our massage. When it comes to amenities in the room, no hairdryer and they don’t provide body lotion so make sure to bring yours. Overall, The Farm is very beautiful though the rain canceled all the outdoor activities we enjoyed the quietness and the seclusion of the place. We enjoyed the rain and nature. We hope to come back soon.

The hotel is absolutely beautiful and the staff are all wonderful. However, for SEA, it’s priced like a luxury hotel without providing the amenities typically found at a luxury hotel.

For the price we paid for our room there were no special amenities and not even a welcome kit, etc

Few options in breakfast; bread not freshly baked;

The Farm at San Benito is beautiful and the workers on the ground were phenomenal but these three areas were simply unacceptable: 1) THE FLIES! I did see a couple reviews before I booked mentioning flies but I thought it’s something we can simply shoo away. Sadly I was wrong. Those were HUGE flies and they came in droves in the first luxury suite assigned to us and in the breakfast buffet. We couldn’t help wonder how bad the hygiene must be in the kitchen behind the scenes. And not just flies, there were also spiders and moths INSIDE the suites; 2) CHECK-IN was disingenuous (assigned us initially to a Deluxe even if we booked an Executive, and claimed they will “upgrade” us to what we paid for in the first place; not sure if check-in staff were inept or this was systemic); and 3) UNSAFE ROAD ACCESS to the farm, we had to drive through sketchy neighborhoods and towns that blocked part of the already tight streets. IN SUM, I can’t recommend this property to friends and loved ones until these 3 areas are addressed.

Unbelievably beautiful to say the least.

Overall the stay was a very pleasant experience, the staff were warm and professional, a big factor on making this resort very endearing . This boils down to expectations . The room was wonderful but seems lacking in some basic items like slippers or lotion , staff were doing the daily upkept of the pools but failed to notice the loose floorboard or a used diaper lodged on the faux stone wall. Breakfast buffet was just okay and this boils down to again the expectation and no complementary hot chocolate???. The resort is special, the farm , ambience and the setting as well as the staff.