My husband and I are regulars at the Conrad and we spend THOUSANDS of dollars for their rooms. If this stay had been our first, we’d never go back. I booked a two bedroom suite for 4 nights, but we did not get a two bedroom suite! We got a regular room and a half-suite across the hall! The regular room had a broken shower door. The cleaning staff should notice obvious things like that and report it to be fixed before a new guest arrives. The half-suite had a disgusting breakfast table that looked like it had never been cleaned. The door from the living room to the bedroom was broken. For the amount of money we paid, I was sorely disappointed.
The hotel staff were extremely rude as well! When the porter helped us with our luggage, he had a door stop that kept the main door open. If you’ve stayed at the Conrad before, you know that the room doors are extremely heavy. He said he’d go check to see if there were any extra. HE NEVER CAME BACK! When we went down to the lobby, we asked the front desk for door stops and they said they didn’t have any to let us use. The porter that helped us, wouldn’t even acknowledge us! What the heck?!
The cleaning staff were rude to my niece and mom who got stuck outside of their room. There was an extra door that we had to go thru to get to our “suite” and we were told by the front desk that the key would work on the door. It did not.
They saw my mom and niece come out, but they forgot something and had to go back in… they wouldn’t let them in!
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