Multiple cockroaches found in the room, creating an unhygienic and distressing environment.
Exposed open electrical wiring from both the internet connection and the switchboard, posing serious safety hazards.
Refilled and reused soap and shampoo bottles, despite being individual-use bottles, raising significant hygiene concerns.
Visible mould on the room walls.
Several swimming pools, including the main pool with the slide, were not operational, with no prior notice provided. Additionally, a large number of pool tiles were cracked or missing, leaving sharp edges and creating a significant safety risk.
Gym and spa facilities closed for maintenance, despite being advertised as available, and the condition of the building suggested it was unlikely to reopen anytime in the near future.
The lift closest to our room was out of service, causing inconvenience from the moment we arrived.
The overall condition of the buildings in several areas appeared unkept and unsafe
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