Despite paying for a "Diamond" service, that is not what we received. There was no cold beer at any of the bars, and we were forced to drink a new beer called "Canita"; they didn't even have Presidente beer, which is the country's signature brand. The pools were dirty—it didn't look like they had been serviced at all. The butler who was supposed to attend to us only called to ask if we wanted to dine at a restaurant, and the room's minibar wasn't restocked unless we complained—and for the last two days, they didn't restock it at all.
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