The AI chatbot is useless- is a real human reading this? Tried to get an extra bed - the chatbot was a waste of time - what saved the day was front counter real people on our arrival. Such a common request across the sector yet the AI cannot manage it. Another issue is the emphasis on sustainability being used to remove amenities customers are used to in a hotel at this price. Like toothpaste, toothbrush, shaving blade, shower cap etc if you’re going to change the practice (I see no drop in price!) Please make it clear what this hotel will NOT give customers (at this price) so that we can pack accordingly.
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