As an avid global traveler, and having spent 11 days in Germany from July 18 - 28, I must say the stay in this hotel (July 25 - 28) was not a great experience for the following reasons.
1) They did not have my reservation on check-in, even though I had pre-paid for the 3 nights stay. Therefore, this delayed the check-in process.
2) Room cleaning has to be requested beforehand, which is fine to promote sustainability. However, we requested cleaning and unfortunately the cleaning of our room was sub-par every day. The cleaning staff even forgot to provide clean towels even though they had taken our used towels - we had to call front desk several times to request for clean towels.
3) Restaurant in lobby only serves breakfast and is closed for lunch and dinner. This is not ideal, especially if arriving late and need to have a quick meal before rest.
4) No irons or cloth steamers in rooms or on request. Instead, there is an ironing room on 4th floor with 2 irons. The irons aren’t property cleaned to avoid staining clothes.
5) Only France 24 TV channel works on the TV in the room. A waste to have a TV in the room that cannot be used.
We’ll definitely not stay here again, and won’t recommend this hotel to family and friends.
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