I recently stayed at Amber Dale Resort in Munnar, which is in a beautiful location with stunning views. Unfortunately, my experience was far from ideal.
Despite booking months in advance, my family and I were placed in a room above what seemed to be a maintenance area. The constant noise from loading and unloading activities disrupted our peace. Additionally, the view was blocked by a fenced-off area, and the balcony had a privacy glass that obstructed half of the view, defeating the purpose of staying at a mountain-view resort. The room also had plumbing issues that caused unpleasant odors.
After contacting the front desk, they moved us to a room with a proper mountain view the next day. However, this meant we lost an entire day of our stay due to poor planning.
The trip was meant to celebrate my parents' wedding anniversary, and I had hoped for a better experience, especially since the rooms were booked well in advance.
On a positive note, the resort's hiking experience was wonderful. Our guide, Rajan, led us through beautiful plantations and scenic viewpoints, which helped make up for some of the resort’s shortcomings.
In the end, while the location has potential, the service and room quality were disappointing.
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