Here’s a balanced version that acknowledges the positives while preserving your criticism:
My room had a strong old, musty smell when I first entered, which was quite disappointing for a hotel at this price point. I was also downgraded to a lower room category without any prior notice and have still not received a refund or rate adjustment, despite the significant nightly cost.
At the bar, despite the lobby and bar being virtually empty, the bartender advised that the entire area was reserved for the FIFA game and could not accommodate guests. When the game began, no reserved guests appeared, so I chose to leave on principle. The experience reflected poor communication and a level of service that fell well below the standard expected from a property in this class.
On a positive note, breakfast was excellent, with a great selection and high-quality food. The restaurant staff were professional, attentive, and genuinely welcoming—they were the highlight of my stay.
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