Hotel Universal

ระดับดาวเป็นการจัดระดับที่พักโดย Klook โดยตัดสินจากข้อมูลต่าง ๆ เช่น การให้บริการ, สิ่งอำนวยความสะดวกของที่พัก ฯลฯ ซึ่งระดับดาวจะใช้สำหรับการอ้างอิงเท่านั้น

Yes

Bad smell in the room covered up with fragrance. Read this about another guest commenting in the comments section two weeks prior and it was still present. Not nice.

Small rooms just for spending the night. No shampoo or conditioner just a little botle of bath gel. Phone did not work

The hotel is in a great location in Santiago, about 10 minutes from the Cathedral and near lots of retail and local shops and restaurants. Rooms were clean and bathrooms are modern. The receptionist helped us with transportation to the airport. Would definitely stay here again.

The staff is very nice and very helpful. The hotel is clean, small but nice. The breakfast is also good. You have Zara and Massimo Dutti right next to the hotel which is a sin. From the airport you take the bus 6A and the bus stop is just at the entrance of the hotel. If I come again I will definitely stay at Hotel Universal.

Arrived late due too delayed flight. Room was clean & comfortable.

Great location ten minutes walk from the railway station and five minutes walk from the nearest access to the old town. Clean well-appointed room and friendly staff. I'd absolutely stay here again.

The place was very clean the service staff was very professional and helpful. 5 stars for Victor, Alicia at the front desk and Olga who works at the breakfast room, they all provided an excellent customer service. Thank you!!!

Absolutely shocking value for money - really annoying to be given the worst rooms when you're travelling on your own Cleanliness left a lot to be desired - the bathroom bin was full with the previois guest's rubbish and the hair dryer was dirty, broken (with ancient sticky hair around it) and certainly not in presentable condition for hotel guests. Mattress and pillow reaally dated and uncomfortable. I have stayed in this hotel a few times due to its excellent location, but never again!!

Very nice hotel around the corner of old town. Airport bus stops right in front. Excellent breakfast and super nice staff. Would stay again.