Relais Santa Giustina

ระดับดาวเป็นการจัดระดับที่พักโดย Klook โดยตัดสินจากข้อมูลต่าง ๆ เช่น การให้บริการ, สิ่งอำนวยความสะดวกของที่พัก ฯลฯ ซึ่งระดับดาวจะใช้สำหรับการอ้างอิงเท่านั้น

La struttura è collocata nelle mura della città, quindi comoda per arrivare in qualsiasi luogo. Nella zona vari servizi e locali. La cemera arredata con lìessenziale niente fronzoli inutili Stanze non sonorizzate (in caso di urla e musica alta e di maleducati girovaghi) La consiglio certamente

Pulito, accogliente, con titolari molto cortesi e disponibili. Consigliato

Penso che posti così non dovrebbero più esistere. Camera arredata nell essenziale(anche abbastanza con gusto), ma tutto sapeva di vecchio, non a norma e non mi sono sentita a mio agio. Esperienza che non consiglio

Di positivo la posizione e la gentilezza di chi ci ha accolto. Lenzuola e asciugamani puliti. Il centro è ha due passi. Per mio errore non avevo visto che il bagno era in comune con altri ospiti. La stanza doveva essere di almeno 22mq, ma era notevolmente più piccola, calda e senza clima e senza alcun armadio per posizionare il vestiario. Letto con materasso duro e solo due cuscini molto piatti. Per la colazione si ha un buono di euro 2,5 a testa da utilizzare presso un bar ad un centinaio di metri.

There was a huge misunderstanding from the very early start. While my journey from Milan to Lucca I received a message from the hotel that the reception is working until 7 pm and I wouldn’t be checked in later! I’ve tried to find this information in their website and certainly there wasn’t one. The second unpleasant moment was, when I tried to call to the property by the phone number which is on the website and eventually that number belonged to another hotel in Lucca where they were kind to call them self to the hotel where I had a booking and explain the situation. In the evening when I finally arrived to Lucca, I called to the hotel which I dialed by mistake to ask if anyone is still waiting for me to check me in and the answers shocked me. They all left and of course I went to the hotel where the receptionist was kind to call to Relais with explanation of my situation. So the next day when I finally arrived to the Relais I’ve recieved no apologies or any complimentary service as an compensation. The property was look like apartment where each room represented a hotel room. On the other day I’ve asked for iron and a iron-board but there wasn’t any. At the end the key from the ‘apartment door’ literary stuck on the door and was broken by a half. Super unrealistic, but unfortunately it happened with me. I suspect that the keys are made from the cheapest materials that why it was so fragile!