Me and my friend assumed we were staying at a five star hotel and were disappointed on our arrival.
We have stayed in plenty of luxury hotels which were 5* and felt we were mislead.
Pros:
Staff are amazing from reception, security to cleaning and maintenance. They just cant enough.
Room - room size is generous for 2 people. We appreciated the extra space.
Cons:
Rooms - Are very outdated especially bathroom where we had many issues from sink being blocked, shower faults and loose toilet seat. We also had issues with safe when we arrived and phone in room.
Noisey - Take ear plugs as you will hear noise coming from 14th floor and also elevator constantly pinging.
Breakfast- way below average and not worth paying extra for. Options were repeated daily, and were limited. Staff were constantly asked to top up food including cups which they later replace with plastic coffee cups. They dont serve friuits like many hotels do, it appears rationed by being cut up and placed on a average plate for guests to take, same with yogurt.
Only had 1 coffee machine and one toaster which was breaking daily while we were there.
Gym - limited time to access which was a disappointment, even with times stated on wall, staff seem to change times to suit them. Most hotel gyms are 24 hours. Water machine is not replenished unless you go look for someone to change.
Roof top - was looking forward to this and was closed throughout our stay!
Overall, i wish they were honest with their star ratings
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