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Beautiful property, but a few things to know before you book
The Sofitel Carrasco is a stunning hotel with elegant decor and a great location. The rooms are very comfortable and the beds feel like sleeping on a cloud — truly exceptional. The location is wonderful and easy to get around from during the day.
However, there are a few things worth mentioning for fellow travelers. For a hotel at this price point, it is disappointing that breakfast is not included — you would expect that to come standard at these rates. The lobby staff, while the property is beautiful, came across as quite dry and unhelpful. When I needed assistance with a passport situation and didn't have it physically on me, instead of finding a smooth solution I was asked to send the document via WhatsApp, which felt unprofessional for a 5-star property.
One more tip for travelers — at night, be cautious with your surroundings regardless of the hotel's upscale setting, as the area warrants some awareness.
Overall a beautiful stay with a fantastic bed, but service and pricing transparency could be improved.
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