The staff are lovely, kind and helpful, however regarding the hotel itself, there were clearly issues with general cleanliness - the room had a musty smell with black mould / dust around the air con units, and other guests in the group mentioned similar to us about the general cleanliness of the rooms - these were all suites. Food and drink - No ‘bill’ could be created without putting down a non refundable deposit first, so everything was pay as you go, which was slightly inconvenient. We travelled as a family with 5 children of varying ages. The pool closes at 8pm, yet at 7pm (after being on a day trip) we received a complaint of the children needing to leave the pool as a guest had complained about the noise as they sat on their balcony - quote ‘the guest said they know it’s a family hotel and that children play but didn’t expect the annoying noise’ so that was something that irritated all 6 adults. Breakfast wasn’t the best variety - lots of flies hovering on food too. All in all, the hotel didn’t live up to any great expectations. The staff were beautiful and helpful the majority of the time, but the experience of the accommodation wasn’t the best with a lot of dated areas.
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