We found the hotel lacking a friendly & welcoming atmosphere. After paying $1050 a night for a room we expected a little more with amenities. A tiny square of soap bar left in the bathroom, one roll of one ply, toilet paper and a rug that was at the bathroom sink tattered and was not more than 2‘ x 14“. We were initially put in a room that had another room facing us. We asked to be moved to another room and were charged an extra $50 per night. We were told the hotel was full and that was a much wanted room we later found out the hotel was only 46% occupied. The hotel is not close to any walkable restaurants, and the restaurants which are in the hotel itself close very early. So nothing to eat or drink avail! . there is a small coffee bar that’s open I believe from 7 AM to 11 where they serve bagels and a few pastries. A very limited selection and a very limited supply because they ran out of bagels sometimes by 8 AM. This is a large sought after hotel and it’s surprising to us to be presented with this type of service and amenities. The best service we got was in the tribute room in the evening for dinner. The food was excellent, and the waiters were wonderful. The service by the young men at the front entrance upon arrival was wonderful, very friendly unfortunately, it stops there. I don’t consider paying $1050 a night for a hotel room with very few amenities anything special we were expecting a nicer room even a little bigger.. I had to ask each day for extra towels
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