Unfortunately, my stay at Prince Waikiki was very disappointing and concerning.
While I was using the toilet in my hotel room, I suddenly felt water dripping onto my head. When I looked up, I noticed that the ceiling paint had swollen and water was actively leaking from above. It was extremely alarming and uncomfortable, especially considering that this happened while I was sitting in the bathroom.
I immediately contacted the front desk to report the situation, and they sent someone from Engineering to inspect the leak. While I appreciate that they responded to my call, this was not a minor inconvenience. Having water leak directly from the ceiling onto a guest raises serious concerns about the condition of the room, sanitation, and overall safety.
The incident was also particularly distressing because I began experiencing an asthma attack during the situation. What should have been a relaxing hotel stay became stressful and frightening.
For a hotel with the reputation and price point of Prince Waikiki, I expected a much higher standard of room maintenance and guest care. I hope management takes this incident seriously, investigates the source of the leak thoroughly, and makes sure affected rooms are properly inspected before being assigned to other guests.
I would also hope that management follows up appropriately with guests who experience something this significant. A hotel stay should feel clean, safe, and comfortable, and unfortunately, this experience did not meet
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