From the moment we arrived, it was just simply unpleasant. The valet treated me like I was his "bro". Also the driveway out front was horrid. There's hardly any room to get our bags out of the vehicle because of how crammed and how small the area is. When we entered, there was no one at the front desk. We waited for check in assistance and the staff almost seemed confused on how to check us in. We got in the elevator and there were fingerprints all over the place and spilled juice. The decor of the hotel is outdated and certainly not aligned with any of the photos displayed on Expedia. Our room was supposed to be a beautiful ocean view. I was informed it was not and I payed another extra hundred to get the view. When we entered the room it was too tiny and it looked run through. The view looked at the ocean with an ugly view of another roof. There's no privacy on the balcony form the rooms next to ours either. We got down to the pool area. The pools are so small and little children overtook the pool decks. There's hardly any seating or shade. Cabanas were horrendously over priced. Towels they only give you one per person. Each guest gets a towel card to redeem a towel.. This is so outdated and inconvenient. My wife was very upset with the hotel selection. Dont get me started on the beach. It was filthy. We ended up leaving the day we checked in and got another hotel down the road. Almost the same price and luxurious. I lost about 600 bucks on that hotel but didn't look back.
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