We had a very bad experience at front desk. Our room was not ready at check in time even though we were told it would be as we arrived ahead of check in time. We were apparently upgraded but i wouldnt know as i don't know what the room i booked looked like. Rooms are typical european, very dim, old looking with hardwood floor.
But our worst experience during the stay was at front desk where one team manager refused to give us small bottled water as we were heading out to start our day. We have two children and we like to drink water. At $1500/night rate you would think they would oblige but manager on duty named Osha Fenoza Renno refused and actually argued with my wife and then me about their water policy. She was loud and happily wrote down her name for me when i asked for it. Then followed me to the door asking if i also wanted her email address. It was as if to state she didnt care about me reporting her to her supervisor. One of her team leader did give us water after she saw how her manager was behaving. Her team did giggle and laugh as we were exiting the lobby. Next day this team once again refused water to my daughter. Other staff members at different shift times gave us water and one shocked when i told him of this particular mgr refusing to give us water. Location is excellent with short 5 min walk to champs elysees. Plenty of cafes, bakeries of course. But to refuse water at a presumably 5 star hotel is unheard of. If we asked for alcohol i could understand
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