Imagine my extreme disappointment when I checked in. I had booked this hotel before July 4 2025, because of the roof top bar and knowing it was close to National Mall. Fireworks visibility! But when I checked in they said I needed a ticket and it was sold out! Are you kidding? Who's fault was that for not letting me know I had to buy a ticket? An unsolved mystery. I'm not one to raise hell, but some coordination between hotel and bar might seem expected. Anyway....
A long story of a very helpful head of maintenance and i got tickets. There were a couple of other staff members that helped too. Did I ever hear from hotel management? Nope.
Overall, the staff here was helpful, cheerful and friendly. Very engaging. They made the stay very nice.
Breakfast bar is great. Food good and the variety exceptional. No waffles, but who needs them when you got pancakes, eggs, meats, grains, yogurts and fresh fruits. Clean. And once again attentive staff who engage with guests.
Elevators are fast. Never a long wait unless you're going to penthouse. The tip is to go to 1st floor and call that Elevator. Don't try from. Room floors.
Hotel is located to make Mall Tourism walkable. But this was July 4th so security to Mall was only accessible at check points making crossing the Mall to the north side a true challenge.
Overall, I recommend.
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